Lesson 3 of 3
Helping customers choose
Friendly selling that helps customers and grows sales.
3 min +10 points
Ask, then listen
Greet the customer, then ask one simple question: "What are you looking for today?" Listen to what they need and their budget.
Show two or three options
Don't show everything. Show two or three that fit their need, and explain the difference simply: price, quality, how long it lasts.
Be honest
Never lie about a product. If it is not right for them, say so. Honest advice brings customers back.
Add, don't push
Suggest one useful extra, like batteries with a toy. If they say no, smile and move on.
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Get 2 of 3 right to finish this lesson.