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Lesson 3 of 3

Cleaning a guest room step by step

The order hotel housekeepers follow to clean fast and well.

3 min +10 points

Before you enter

Knock and say "Housekeeping" twice. If there is a "Do not disturb" sign, don't enter. Keep your trolley at the door.

The order

  1. 1Open curtains and windows for air.
  2. 2Remove rubbish and used linen.
  3. 3Make the bed with fresh linen, corners tight.
  4. 4Clean the bathroom: toilet, basin, shower, mirror, floor.
  5. 5Dust from top to bottom, then sweep or vacuum.
  6. 6Refill water, soap and towels.
  7. 7Check everything once, then close the door.

Lost items

If you find a guest's belongings, don't keep them. Hand them to your supervisor and note where you found them.

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Quick check

Get 2 of 3 right to finish this lesson.

Question 1

1 There is a "Do not disturb" sign. What do you do?

Question 2

2 Why dust from top to bottom?

Question 3

3 You find a guest's watch under the bed. What do you do?

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