Lesson 3 of 3
Cleaning a guest room step by step
The order hotel housekeepers follow to clean fast and well.
3 min +10 points
Before you enter
Knock and say "Housekeeping" twice. If there is a "Do not disturb" sign, don't enter. Keep your trolley at the door.
The order
- 1Open curtains and windows for air.
- 2Remove rubbish and used linen.
- 3Make the bed with fresh linen, corners tight.
- 4Clean the bathroom: toilet, basin, shower, mirror, floor.
- 5Dust from top to bottom, then sweep or vacuum.
- 6Refill water, soap and towels.
- 7Check everything once, then close the door.
Lost items
If you find a guest's belongings, don't keep them. Hand them to your supervisor and note where you found them.
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Get 2 of 3 right to finish this lesson.